Advice and Information Operative

Closing date: Sunday 05 February 2023

Location: Based in Andover, Hampshire with flexibility of some home working

Salary: £23,500 - £25,500 - Full time 37.5 hours per week

Are you somebody who would love to show you care by using your natural communication skills to support others, and help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

As part of our friendly and compassionate Advice and Information team you will be helping to provide clear support, information and advice to over 15,000 people every year.

If you have excellent listening skills and the ability to give complex advice and information to others in a way that is caring and shows empathy, and can demonstrate your experience in a customer service role, then we would love to hear from you.

In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one years service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

For a full job description and person specification, please see below.

To apply:  please email your CV with a covering letter to 

Please address any questions by email to

Closing date: 5 February 2023

Interviews: 17 February 2023