New technical support service for people with macular disease

Man holding ipad in the sunshine

The Macular Society has launched a new technical support service to help people with macular disease get to grips with using digital assistive technology.

Through the service we are offering guidance to anyone needing help with using gadgets and technology such as smartphones and tablets, digital magnifiers and other assistive technology.

We have created the new service after receiving an increasing number of calls from people relating to the use of new technology. If it is successful, we plan to develop the roles of our existing digital volunteers, and potentially recruit new helpers, to deliver support regionally at macular support group meetings all over the UK.

Tessa Barrett, head of service delivery for the Macular Society, said: “Digital assistive technology plays a crucial role in helping people with sight loss to live their day-to-day lives. With new gadgets and technology being developed all the time, this will only become more important, so it’s essential that we have the necessary resources in place to meet the increasing demand for technical support.

“Many of the calls we receive to our main Helpline each month already come from people who want to ask questions about how to use their smartphones, tablets or other equipment. Going forward, we will be able to offer comprehensive technical support across a greater range of gadgets and technology.

“Although we will not be able to recommend specific products, or offer repairs, we will be able to help our people get the most from their digital assistive technology, and we expect the service to prove extremely popular.”

You can contact the Macular Society’s technical support service by calling the existing Helpline number on 0300 3030 111 and selecting option 2, visit the website, www.macularsociety.org/techsupport or email techsupport@macularsociety.org