Engagement planning and operations manager

Closing date: Friday 23 October 2026

Location: Flexible location: Home based, Andover or Hybrid.

Salary: £28,000 - £31,000 - Full time - 35 hours per week

Join us in Beating Macular Disease

Are you someone who enjoys creating clarity out of complexity, building strong relationships and making things happen? Do you love bringing people together, improving ways of working and ensuring great work gets delivered?

We're looking for an experienced engagement planner to play a pivotal role within our Engagement team, helping us deliver impactful communications, campaigns and supporter experiences that help us Beat Macular Disease.

About the Macular Society

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:

• World class research to find new treatments and a cure

• Practical support for people affected by sight loss

• Trusted advice and support services that empower those living with macular disease

About the role

As our Engagement planning and operations manager, you will:

• Lead and manage the organisation's communications planning calendar, ensuring activity is coordinated and aligned to priorities.

• Oversee engagement workflows, approvals processes and ways of working, helping teams move projects efficiently from idea to delivery.

• Work with stakeholders across the charity to assess, prioritise and schedule requests for content, copywriting and design balancing competing priorities and identifying dependencies early.

• Support effective resource and capacity planning, ensuring our content and creative team can deliver both immediate priorities and longer-term projects.

• Build strong, trusted relationships with colleagues at all levels, providing guidance, challenge and support where needed.

• Identify opportunities to improve processes, increase efficiency and strengthen cross-organisational collaboration.

• Help create greater visibility, focus and accountability across engagement activity.

About you

Our ideal candidate will have:

• Experience coordinating complex plans, projects or workflows across multiple teams and stakeholders.

• Strong organisational skills, with the ability to manage competing priorities and maintain attention to detail, ideally within a creative environment supporting copywriting and design teams.

• Confidence in influencing and building relationships with colleagues at all levels.

• The ability to navigate complexity, challenge constructively and find practical solutions.

• Experience improving processes and ways of working within a busy environment.

• Excellent communication and stakeholder management skills.

• A collaborative and diplomatic approach, combined with the confidence to make decisions and drive progress.

Why join us?

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

Benefits include:

• Flexible working options
• 27 days annual leave, plus public holidays
• Option to buy or sell annual leave
• Supportive family-friendly policies
• 6% pension contribution

 To read about our benefits in more detail, see link below.

Inclusion and diversity

We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.

• Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
• Opportunities to request reasonable adjustments for interviews and the role

We aim to be an inclusive employer reflecting the communities we serve.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you have a disability and require additional time to complete your application, up to and including the closing date, please let us know. 

How to apply

For a full job description and person specification, please see below.

To apply: Please email your CV and a covering letter explaining how you meet the job description and person specification to recruitment@macularsociety.org

In line with our value of “Showing we care”, we ask that the covering letter is written in your own words and not heavily reliant on AI-generated content, but reflects your own experience, skills and understanding.

As part of our recruitment process, shortlisted candidates will be invited to complete a short task related to the role.

Questions? Please address any questions by email to sue.stevens@macularsociety.org 

Closing date: Friday 23 October 2026

Interviews: Thursday 5 and Friday 6 November 2026

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you have a disability and require additional time to complete your application, up to and including the closing date, please let us know.