Head of information and advice
Closing date: Thursday 09 July 2026
Location: Flexible location: based in Andover, Hampshire or Hybrid.
Salary: £52,000 - £54,000 pro-rata - Full time - 35 hours per week
Join us in Beating Macular Disease
Do you have experience in patient information and helpline services, and a passion for using your expertise to help us Beat Macular Disease? We are looking for an outstanding patient information leader to drive growth and improvement in our helpline and patient information services. If you have experience in building engaging, supportive content for patients, can develop a supportive, high-performance team culture, and want to play a key role in supporting more people with sight loss, then we would love to hear from you.
About the Macular Society
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
- World class research to find new treatments and a cure
- Practical support for people affected by sight loss
- Trusted advice and support services that empower those living with macular disease
About the role
As part of our dedicated services team, you will provide strategic leadership of Macular Society services that offer patient information and advice to people living with macular disease. You will be a key member of the services and organisational leadership teams, collaborating with and supporting your colleagues across services and ensuring that service users are clearly able to find and access services that support them.
As our head of information and advice, you will:
- Provide strategic leadership for high-quality, accessible and impactful information services, including the helpline, patient information and forum
- Develop and deliver innovative approaches to meet the evolving needs of people living with macular disease across multiple channels and formats
- Act as a subject matter expert on patient experience and user needs, using insight and data to inform organisational decision-making
- Lead the development of new approaches to increase reach, engagement and impact across digital and other channels
- Work with colleagues to develop and deliver strategy, business plans and budgets for information and advice services
- Support income generation activity, including working with fundraising colleagues on proposals for trusts, foundations, corporates and major donors.
About you
Our ideal candidate will have:
- Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services
- An understanding of the role of patient information in the wider health ecosystem, and how people living with health conditions can be supported to build their knowledge, skills and confidence
- Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs
- Experience in leading innovation in service delivery, and translating understanding of patient need into high-quality, responsive services
- Excellent leadership skills, including evidence of fostering a challenging and supportive team culture and flexing style to meet the needs of individuals
- Excellent team working and collaborative working skills and the ability to develop effective partnerships.
Why join us?
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease.
Benefits include:
- Flexible working options
- 27 days annual leave, plus bank holidays
- Option to buy or sell annual leave
- Supportive family-friendly policies
- 6% pension contribution
To read about our benefits in more detail, see link below.
Inclusion and diversity
We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.
- Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
- Opportunities to request reasonable adjustments for interviews and the role
We aim to be an inclusive employer reflecting the communities we serve.
How to apply
For a full job description and person specification, please see below.
To apply: Please email your CV with a covering letter to recruitment@macularsociety.org
Questions? Please address any questions by email to jessica.kirby@macularsociety.org
Closing date: 9 July 2026
Interviews: 14 and 17 July 2026
