Supporter care officer (fixed term contract)
Closing date: Sunday 26 April 2026
Location: Andover office
Salary: £22,248 per annum (FTE £27,810) - Part time - 4 days a week fixed term contract 1 April 2027
Join us in Beating Macular Disease
Are you an experienced customer service administrator who would love to use their skills to help us Beat Macular Disease?
About the Macular Society
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:
- World class research to find new treatments and a cure
- Practical support for people affected by sight loss
- Trusted advice and support services that empower those living with macular disease
About the role
The supporter care officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society. They will coordinate across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters.
This role is a 4 day a week (ideally Tuesday to Friday, 9:00am to 5:00pm with one hour break), fixed term contract until 1 April 2027.
If you have great customer service skills, then we would love to hear from you!
About you
Our ideal candidate will have:
- Proven experience in a customer care role.
- Experience of handling a large volume of calls and emails, with a good telephone manner.
- The ability to empathise with others and handle difficult situations with sensitivity and diplomacy.
- Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data.
- Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative.
- Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required.
- Strong IT skills including Word, Outlook and inhouse databases.
Why join us?
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease
Benefits include:
- Flexible working options
- 27 days annual leave
- Option to buy or sell annual leave
- Supportive family-friendly policies
- 6% pension contribution
To read about our benefits in more detail, see link below.
Inclusion and diversity
We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.
- Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
- Opportunities to request reasonable adjustments for interviews and the role
We aim to be an inclusive employer reflecting the communities we serve.
How to apply
For a full job description and person specification, please see below.
To apply: Please email your CV with a covering letter explaining why you want the role and how you meet the job description to recruitment@macularsociety.org
Questions? Please address any questions by email to rachel.edey@macularsociety.org
Closing date: Sunday 26 April 2026
Interviews: 6-8 May 2026
