Volunteer support officer

Closing date: Monday 13 April 2026

Location: Flexible location: Home based, Andover or Hybrid.

Salary: £17,400 - £19,200 (£29,000 – 32,000 FTE) - Part time - 21 hours per week (Tuesday, Thursday and Friday)

Join us in Beating Macular Disease

Are you an experienced volunteer recruiter who would love to use your skills to help us Beat Macular Disease? Are you proactive, organised and passionate about building strong, supportive volunteer communities? Join the Macular Society as a volunteer support officer and use your expertise to help us attract, recruit and support volunteers who make a real difference.

About the Macular Society

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through:

• World class research to find new treatments and a cure
• Practical support for people affected by sight loss
• Trusted advice and support services that empower those living with macular disease

About the role

In this role, you’ll lead on recruiting and supporting volunteers across the organisation, developing effective recruitment plans and promoting opportunities through a range of channels.

As our volunteer support officer, you will:

• Develop and deliver a volunteer recruitment plan to meet the needs of teams across the organisation.
• Recruit new volunteers through advertising, events and outreach activity.
• Manage the full volunteer journey, including onboarding and offboarding, ensuring compliance with safeguarding and data protection.
• Maintain accurate volunteer records and manage the database effectively.
• Support clear and engaging communication with volunteers, ensuring they feel informed, valued and supported.
• Promote inclusive and accessible recruitment practices and help demonstrate the impact of volunteering.

About you

Our ideal candidate will have:

• Experience recruiting and supporting volunteers, with a good understanding of onboarding, safeguarding and volunteer processes.
• Strong organisational and administrative skills, with the ability to manage multiple priorities and respond quickly to queries.
• Confident using databases and digital tools (e.g. Word, Excel, Outlook) with excellent attention to detail.
• Proactive and able to work independently and collaboratively, taking ownership and contributing ideas to improve processes.
• Excellent communication skills, providing clear, timely and supportive guidance to volunteers.
• Be approachable, empathetic and inclusive, building positive relationships and creating a welcoming volunteer experience.

Why join us?

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

Benefits include:

• Flexible working options
• 27 days plus bank holidays (pro rata for part time)
• Option to buy or sell annual leave
• Supportive family-friendly policies
• 6% pension contribution

 To read about our benefits in more detail, see link below.

Inclusion and diversity

We are an equal opportunities employer and a Disability Confident Employer. We welcome applications from all suitably qualified persons, particularly people with lived experience of sight loss.

• Guaranteed interview for disabled applicants who meet the minimum (essential) criteria and disclose their disability in their application
• Opportunities to request reasonable adjustments for interviews and the role

We aim to be an inclusive employer reflecting the communities we serve.

How to apply

For a full job description and person specification, please see below.

To apply: Please email your CV with a covering letter to recruitment@macularsociety.org 

Questions? Please address any questions by email to lucindahardy@macularsociety.org  

Closing date: 9am Monday 13 April 2026

Interviews: Wednesday 15 and Thursday 16 April 2026 (virtual)